Dealer status and authenticity:
We are not authorised dealers for all of the manufacturers we feature on the site. The brand new watches that we sell are identical to those supplied by the authorised dealers. We act as agents for our customers in the purchase of watches ordered.
Every watch we sell has been authenticated by experts.
Definition of terms:
Brand new: these watches are sourced from authorised dealers and supplied with the manufacturers international warranty and all associated packing, instruction manuals and paperwork. Pre-owned: these watches have previously been owned. All pre-owned watches have been given a full service prior to sale and carry a minimum of 1-years parts & labour warranty.
By leaving or sending your watch it is understood that you are in agreeance with our terms and conditions.
Estimates are based on an initial inspection. We reserve the right to re-estimate if additional parts and or work is required. All parts consumed will be retained and not returned at our discretion.
Watches fitted with custom and / or aftermarket casing parts will not be guaranteed water resistant at any time.
Water resistance is not a permanent condition and is subject to many variables. A water resistance guarantee will be issued at our discretion upon completion of servicing or other works and is subject to the correct usage of your watch in accordance with all the manufactures recommendations.
We offer a twelve month and for some watch brands a twenty four month service warranty. In the event of a fault covered by the warranty we will repair or replace, at our discretion, any parts required and or rectify the fault as identified by our workshop. This warranty will be invalid if any work or intervention is carried out on your watch by a third party not authorised by us. The warranty does not cover normal wear and tear due to ageing also including straps, batteries and normal deterioration.
As part of a service the timing and accuracy of your watch will be adjusted and tested so as to return your watch with a performance at or as close to the original manufactures specification. It is understood that as a normal condition of ageing accuracy and tolerances may decline so that it may not be possible to return your watch with a performance expected of a new watch. This is a normal consequence of wear and tear for which this company cannot be held responsible.
It is understood that from time to time parts and materials may break or fail during the normal repair or servicing process. Whilst we work to the highest industry standards we cannot accept liability for such breakages whilst your watch is in our care as they are beyond our control and could not be reasonably foreseen.
We make every reasonable effort to notify customers at the completion of the repair. We assume no responsibility for merchandise that is not claimed within three months following the completion of the repair. The customer acknowledges and agrees that merchandise not claimed within this timeframe may at our discretion be disposed of or sold without liability to the customer.